Delivery & Service Policy

Last updated: 16 June 2026

This policy explains how The Blue Oven serves orders across dine-in, takeaway and delivery. As a food business, we provide prepared meals and related services rather than shipped goods.

1. Service channels

• Dine-in & takeaway: available at our outlets across Ahmedabad, Vadodara, Gandhinagar and Rajkot.
• Delivery: available directly and through authorised third-party delivery platforms, subject to serviceable areas.

2. Delivery areas

Delivery is offered within a limited radius of each outlet to ensure food reaches you fresh. Serviceability depends on your location and the nearest outlet. If your address falls outside our delivery zone, we will let you know at the time of ordering.

3. Delivery times

As all food is freshly prepared, delivery times vary with the order, distance, time of day and weather. Estimated timings are shared at the time of ordering and are indicative, not guaranteed.

4. Delivery charges

Delivery charges, where applicable, are shown before you confirm your order. Charges may vary by distance and by the platform used to place the order.

5. Receiving your order

Please ensure the delivery address and contact number are accurate and that someone is available to receive the order. If a delivery cannot be completed due to an incorrect address or no response, the order may be treated as fulfilled.

6. Issues with an order

If something is wrong with your delivery, please see our Refund & Cancellation Policy or contact us using the details on our Contact page.

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