Refund & Cancellation Policy

Last updated: 16 June 2026

We want you to enjoy every order from The Blue Oven. Because we serve freshly prepared food, this policy explains when an order can be cancelled and when a refund applies.

1. Cancellations

Orders can be cancelled free of charge only before preparation has begun. Once a kitchen has started preparing your order, it cannot be cancelled, as the food is made fresh to order. To request a cancellation, contact us as soon as possible using the details on our Contact page or through the platform you ordered from.

2. When we offer a refund or replacement

We will arrange a replacement or refund where:

• An item is missing from your order;
• You received an incorrect item; or
• An item arrived in unsatisfactory condition or quality.

To help us resolve the issue quickly, please report it within 24 hours of receiving your order, with your order details and, where possible, a photograph.

3. What is not eligible

We are unable to offer refunds for change of mind after food has been prepared, for taste preferences where the item was made as described, or for issues reported well after delivery. Orders placed through third-party platforms may also be subject to that platform's own refund rules.

4. How refunds are processed

Approved refunds are issued to your original payment method through our payment service provider. Refunds typically reflect within 5–7 business days, depending on your bank or card issuer.

5. Contact

For any refund or cancellation request, contact info@theblueoven.com or +91 90991 99991. We aim to resolve concerns fairly and promptly.

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